CRM link
Whether you already use a customer relationship management (CRM) system in connection with your digital business or you wish to introduce or expand such a system – with the fusedeck® platform, you are always ready to get started. We can import the data from or export it to your CRM system or provide a smart CRM solution that you can use in the integrated fusedeck® user interface without any extra integration work required.
Integrated CRM
We offer an integrated customer relationship management system that can record, manage, and reactivate interactions with customers or new customers on your platforms.
Popular use cases of the integrated fusedeck® CRM system include the collection and validation of form and order data. With just a few clicks, you can view and subsequently attribute all the interactions of your individual customers in the event report in our user interface. Moreover, offline activities such as communication with your customers via a telephone hotline can also be accessed in the event manager and combined with your digital platforms.
Activate CRM data
Popular use cases when activating your existing CRM data include the connection of logged-in users and existing customers in order to feed the fusedeck® audience builder and thereby increase the performance of your campaigns.
Data can also be combined from different silos (e.g. commerce marketplaces and booking platforms), compiled in fusedeck® as a customer data platform (CDP) and activated on-page or on advertising platforms.